Privacy Policy
DNW Plumbing & Heating
Effective Date: 25/04/2026
At DNW Plumbing & Heating, we value your privacy as much as we value a leak-free pipe. This policy outlines how we collect, use, and protect your personal information when you hire us for plumbing or heating services.
1. Information We Collect
To provide high-quality service, we collect the following:
-
Contact Details: Name, home address, phone number, and email.
-
Service History: Details about your boiler, plumbing systems, and past repairs.
-
Payment Information: Credit card details or bank info (processed securely via [Name of Processor, e.g., Stripe/Square]).
-
Digital Data: If you use our website, we may collect cookies or your IP address to improve your experience.
2. How We Use Your Information
We don't sell your data to random marketers. We use it to:
-
Schedule appointments and send "on our way" notifications.
-
Provide quotes and invoices.
-
Perform safety checks (like Gas Safety Certificates).
-
Send reminders for annual boiler services or maintenance.
3. Sharing Your Data
We only share your information with third parties when necessary, such as:
-
Subcontractors: If we bring in a specialist to help with your project.
-
Regulatory Bodies: For certifying gas or heat work (e.g., Gas Safe Register).
-
Payment Processors: To ensure your transaction is secure.
4. Data Security
We take your data security seriously. Whether it’s a physical filing cabinet or a digital CRM, we use industry-standard encryption and security measures to prevent unauthorized access.
5. Your Rights
You are in the driver's seat. You have the right to:
-
Request a copy of the data we hold on you.
-
Ask us to delete your information (unless we are legally required to keep it for tax or safety records).
-
Opt-out of any marketing emails or service reminders.
6. Contact Us
If you have any questions about this policy or how we’re handling your info, please reach out:
-
Phone: +447804 634243
-
Email: info@dnwheating.com